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Answers to Frequently Asked
Questions
Do you charge any other fees or taxes ?
No,
There is no taxes, no tolls, or hidden additional airport or parking
fees. Your fare is your total cost. Gratuity is not included
and is a reflection of your service satisfaction and is customary
20% or more.
How do you get the internet reservation discount
coupon ?
In
order to receive the internet reservation discount coupon, you
must submit your reservation through our website. Once all the
information has been filled, your confirmation number will come
up; as well as, the discount coupon. Please make sure to print
the coupon and present it to the driver at your arrival destination
for your discount. discount only appies to roundtrip airport,
hotel or cruise transfers.
Do
you offer a grocery stop ?
Yes.
Our grocery stop is complementary and we allow our passengers
20 minutes of shopping for necessities.
What
kind of grocery store will be available ?
Our
grocery stop is at Eckerd's/CVS Lake Buena Vista "Florida's
Vacations Headquarters", not a typical Eckerd's/CVS.
This
store includes a great variety of foods, snacks, milk products,
juices and drinks; soda pop, water, wines, liquors, and beers.
Also
baby necessities, personal necessities, and other. This has proved
to be the best place to stop for expediency and with reasonable
prices set at corporate level.
What
are the Florida car seat Laws ?
The
state of Florida constitutes 316.613, that all children
traveling in a vehicle must be provided with protection.
Therefore, children ages 0-5 must be in a car seat or booster
seat. Children from ages 0-3 must be in a forward facing car
seat. Children from 4-5 must be securely fastened in a booster
seat.
Can
I pay the reservation in advance ?
Yes.
Just call 1-888-939-8227 and our operators can process
your payment. We accept VISA and MASTER CARD. We do not accept
credit card information in our web pages for your protection.
Are
the vehicles smoke free ?
Yes.
There is no smoking during our transfers. Passengers are
allowed to smoke while doing a grocery stop outside of our
vehicles.
What is the travel time from Orlando Int'l Airport ?
The
estimated travel time from Orlando Int'l Airport to the Disney
World area and Kissimmee area is approximately 30 min.
What is the travel time from Sanford Int'l Airport ?
The
estimated travel time from Sanford Orlando Int'l Airport to the Disney World
area and Kissimmee area is approximately 60-75 min.
Do
travel agents get any benefits for reference?
Yes.
In order to receive the 10% commission you must register with
Legacy Towncar of Orlando before submitting your reservation. See Travel Agent
Information and Registration.
What
happens if my flight delayed ?
We,
at Legacy Towncar, track your arrival flights online and are
aware of any delays. This helps us be more efficient with our
time and yours.
What
happens if my flight changes ?
If
your flight information changes, please call us at 1-888-939-8227
immediately so that we avoid any inconvenience for you.
We
are arriving in separate flight ?
If
your traveling with a large party and have made one
reservation to avoid making separate reservations, please make
sure to input the information for the later flight and meet
that party at their arrival baggage claim in other to conveniently
meet the party as a whole.
What
is your cancellation policy ?
If
your plans change and you need to cancel, please call us at 1-888-939-8227
immediately so that we avoid any charges for you.
Most
of our reservations are based in the honor system, but we incur
costs in transfers that result in no-shows. We please ask you
to call alt least 24 hours so we can plan accordingly.
For
Limousines we ask you for at least 36 hours, otherwise you will
be charged 50% of a one-way of your transfer reservation.
Do You
Still Have Questions ?
Call
Us Toll-Free 1+(888)939-8227
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